Practical answers for clients and referrers

Ask an existing client or professional adviser with an established contact to arrange an introduction. The first discussion considers your residence, broad needs and proposed scope. Acceptance and service availability are subject to review; an introduction does not open an account.
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A concise outline of your objectives, residence, ownership structure and the event or decision prompting the enquiry is sufficient at first. Do not send identity documents or detailed statements until the recipient and secure channel have been confirmed.
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No. Client access is issued through an established relationship and an administrator-issued invitation. Do not use a third-party form claiming to create a Montclair Bellerive account.
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The appropriate scope depends on the service, complexity and jurisdiction. This website does not quote a universal threshold. Establish the proposed terms and any minimums in the introductory discussion before providing detailed documentation.
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No universal availability is implied. The relevant entity, permissions and your circumstances determine the services that can be considered. Confirm the provider and applicable disclosures before entering an agreement.
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Timing depends on the structure, documentation and checks involved. Ask your contact to identify outstanding items and the next review step. The website does not promise an account-opening deadline or acceptance after a particular stage.
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Use access help and contact your relationship team through previously verified details. There is no public self-service reset. Do not send an existing password, authentication code or session information to anyone who offers to help.
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Invitations are single-use and expire. A link can also be incomplete or replaced. Ask the person who arranged your access for a fresh invitation through the established channel; do not try guessed links or share an invitation with another user.
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A representative needs their own properly established authority and appropriate access. Do not share your credentials. Ask your relationship team to explain the documentation and responsibilities for the proposed representative.
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No. Clearing browser storage may remove preferences and sign you out, but it does not delete the official server-held records. Sign out when using a shared device and keep credentials private.
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Confirm the beneficiary, bank identifiers, currency, amount and payment purpose. Verify new or changed details through an independent trusted channel. Check charges, approval requirements and timing with your relationship contact before a deadline.
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No. Submission, review, execution and receipt are distinct stages. Consult the current status and reference. Processing can depend on screening, cut-offs, holidays and other institutions. Do not make a duplicate payment solely because the recipient has not yet confirmed receipt.
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The available action depends on its stage, route and terms. Contact the relationship team promptly with the reference and requested change. A request to cancel is not confirmation that cancellation succeeded.
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Currency conversion and intermediary or receiving-bank charges can affect the received amount. Review the agreed charge treatment and transaction record with your contact. Do not assume that the amount debited and the final credited amount must be identical.
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Use the verified relationship channel, quoting the reference, date and issue. Ask for the current status and next step. Avoid sending full account details through public email and do not act on an unsolicited offer to recover or release funds for a fee.
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A discretionary mandate delegates decisions within agreed boundaries. An advisory arrangement leaves investment decisions with the client. Confirm the approval process, restrictions, costs and reporting in the agreement rather than relying only on the service label.
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No. It can reduce concentration but cannot remove all investment risk. Consider the wider balance sheet, including an operating business, property and commitments, when assessing a portfolio.
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Availability and terms require a specific credit assessment and agreement. Collateral values can fall, potentially requiring additional assets, repayment or sales. Review repayment sources, conditions and alternatives before relying on a facility.
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Authorised users can use the document and account facilities available in the client portal. If a record is missing or appears incorrect, contact the relationship team with the relevant period or reference. Keep official records rather than relying only on a screenshot.
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It checks the reference and current status available for a record using its secure code. It does not prove another person’s identity, authorise a payment or replace the underlying terms. Read the status and date shown.
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Use the complete original link or request a fresh document through the verified relationship channel. Do not publish the code or send the full link to unrelated parties. A missing match should be investigated, not treated as a reason to send money.
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Stop further action and contact your relationship team through a previously verified route. Explain what information or access was disclosed and identify any payment. Preserve the original messages and follow the fraud-response guidance.
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Check the exact legal entity, identifier, permissions and contact details in the relevant official register. A trading name or copied registration number is not enough. Use the regulatory information page as a starting point.
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Use the dedicated complaints or privacy page. Describe the issue and provide sufficient context through an appropriate channel, without passwords or unnecessary sensitive attachments. Different requests may have different identity checks and handling requirements.
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